General Ledger
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      General Ledger Suspense Items

      Suspense items in your general ledger shouldn't be suspenseful! This article explains how to figure out your suspense items.

      Why do I see suspense items?

      An item showing up in suspense means something in your payroll processing did not find any mapping to a general ledger account number. The most common causes of this are:

      • New Payroll Earning, Deduction, or Tax code
      • New Cost Center/Department
      • New Bank Account
      • New Vendor

      How to figure out what ties to my suspense item?

      • Go to My Reports > Payroll Reports > Post Payroll Reporting > General Ledger (Summary)
      • You will want to add additional columns so that this report will show you as many details as necessary. Adding additional columns will allow you to gather more specifics behind this suspense item. Some helpful columns are:
        • Cost Centers/Departments
          • You should see options for employee default settings (one per employee) and GL-specific column types (to show any labor distributions)
        • Employee ID
        • GL: Description
        • GL: Entry Type

      How to correct my suspense item?

      • Review General Ledger Codes
        • Go to Admin > Payroll Setup > General Ledger > Codes and view the fields for your items. Remember that Multi-EIN companies will have a Company EIN toggle on the top left of the screen.
        • For more information, go to My Info > Help > Learning Center, and search for the article General Ledger Introduction and Maintenance.
      • Review General Ledger Formatting/Settings
        • Go to Admin > Payroll Setup > General Ledger > Settings. The top of this page will include formatting rules, with any built-in overrides listed underneath.
          • The information on the Settings screens are OVERRIDES and will take system priority over anything listed in the GL Codes area.
          • Overrides are listed sequentially, and the ordering matters! Make sure you don't have other rules with higher row values that will change a previous override.
        • For more information, go to My Info > Help > Learning Center, and search for the article General Ledger Introduction and Maintenance.
      • Recalculate General Ledger
        • After making any changes, you must recalculate your General Ledger to see updates in your reporting.