Clocks & Other Hardware
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      2. Time & Labor Management (TLM)
      3. Clocks & Other Hardware

      InTouch Timeclock Stopped Communicating to Fuse

      InTouch Timeclock is not sending punches to timesheets

      Possible causes:

      • Internet access is down

      • Bad network cable 

      • Timeclock needs reboot

      • Timeclock lost communication settings

      Internet access is down

      If your local Internet access is down at your location, the Timeclock will communicate with Fuse again when Internet service is restored. 

      Bad network cable 

      Replace the ethernet cord.

      Timeclock needs reboot

      Unplug the timeclock for one full minute, then plug it back in to reboot. Wait 10 minutes for settings to come back online. 

      Timeclock lost communication settings


      Reconfigure InTouch communication settings

      1. Log in to system with an admin account. 
      2. Navigate to “3 lines icon (hamburger menu) Settings > System> InTouch Installations”.
      3. Find the InTouch clock you are working on via SN that is locate at the bottom of the clock
      4. Note the Device ID and Password of the clock
      5. Now on the clock, Hit the Menu button on the bottom left of the clock and select Maintenance mode and enter in password 115190
      6. Click on the settings > Communication Settings > General communication
      7. Click on "Device Initiated"
      8. Enter in the Device ID found on the system noted above
      9. Enter in the Primary Server Password also found on the system noted above
      10. Set Http-SSL to Yes
      11. Primary Server to INTOUCH2.SAASHR.COM  
      12. Primary server Port to 443
      13. Primary Server Instance ID to 99
      14. Click submit
      15.  Once it says it was successful click on IPV4
      16. If you will be using static IP please follow the steps under a if you will be using DHCP please use steps under b
        1. Setting clock to use static IP
          1. Select Settings> Communication Settings> IPV4 Configuration
          2. Select “Static” on the right hand side
          3. Enter in IP address and hit Enter
          4. Enter in Subnet Mask and hit Enter
          5. Enter in Gateway Address and hit Enter
          6. Select “Auto” on the right hand side for Speed
          7. Click “Submit” wait for accepted settings alert and tap the screen to dismiss
          8. Select “DNS Configuration”
          9. Select “True” to enable
          10. When prompted enter Primary and secondary DNS server IP address and hit “Enter”
          11. For primary and secondary server for IPV6 you can leave blank and hit “Enter” to get passed
          12. Select Submit and wait for Accepted settings alert and tap the screen to dismiss
          13. Select Settings> Communication Settings> IPV4 Configuration
          14. Select DHCP
          15. When prompted for Auto DNS Update select “True”
          16. Speed select “Auto”Setting clock to use static IPSetting clock to use DHCP
      17. Now hit Back until you see the settings; reports; tests; advanced icon
      18. Again hit back until you see the settings; reports; tests; advanced icon and this time Tests
      19. Select Communication and hit the play button at the bottom of the screen
      20. If test is successful and registration is True
        1. Yes, test was successful and registration was True; back out until you see the settings; reports; tests; advanced icon and select “Log Off” on the top left of the screen and skip step 23
        2. No, Test was successful but registration was False; back out until you see the settings; reports; tests; advanced icon and select Advanced and follow step 23 to reboot the clock.
      21. If test failed and registration is false, please check the internet connection on the clock and run through steps 19-21 again.